null
Created with Sketch. Created with Sketch.

Domestic Shipping Policy

COVID-19 Delays:

Please be aware there may be unavoidable impacts to shipping and deliveries due to COVID-19 restrictions.

 

Domestic Shipping Policy 

  • All orders are shipped within one to two business days. We ship Mon-Fri excluding holidays. Orders placed on Saturdays, Sundays, & holidays will be shipped the following business day. 
  • Shipping is a service that you purchase from USPS along with the products from our website. Once we hand the package to USPS, any shipping issues must be handled by USPS. This policy applies to all orders, including orders with Free Shipping. 
  • Once the order is shipped you will receive a shipment notification email with the carrier information including the tracking number. It is your responsibility to be aware of the tracking number information and be on the lookout for your package. 
  • Certain orders may be shipped using UPS, FedEx, or Amazon Fulfillment services. 
  • Severe weather, natural disasters, pandemics and other conditions beyond our control can occasionally disrupt our services. Longevity By Design, Inc. will not assume responsibility for any delays due to unforeseen circumstances.

 

Package Delivery & Special Instructions

If someone is not available to receive your package during a delivery attempt, the carrier will leave the package on your doorstep. 

In the "Order Comments" section you can enter any special instructions, such as "Leave the package on the back porch" etc., and we will do our best to print them on the shipping label. However, we cannot guarantee the carrier will follow those instructions. 

 

Incorrect Items 

We strive to provide the highest level of service possible. We apologize for any error made in the processing of your order and for any inconvenience it may have caused. If you are missing items from your order, please contact us within 4 business days after the package has been delivered to you, with detailed information of what is missing so we can re-ship it for you.

 

Lost packages 

Once the order is shipped you will receive a shipment notification email with the carrier information including the tracking number. It is your responsibility to be aware of the tracking number information and be on the lookout for your package. 

If your package is lost or suspect it is stolen from your property, it is your responsibility to file a claim with the carrier. All shipments are insured with the carrier. We do not issue refunds or re-ship orders that are lost or stolen from your property.   

Please use the following links to USPS website.

Submit a Search Request for a missing package.

File a Claim Online for a lost or damaged package.

Please use the following Senders mailing address when you contact USPS. 

1409 E Olive Court, #B
Fort Collins CO 80524

 

Damaged packages

If you suspect that an item has been damaged during shipment, you should keep all packaging material and the box in case the carrier wants to inspect the condition of the package. It is your responsibility to file a claim with the carrier. All shipments are insured with the carrier. 

Please use the following links to USPS website.

Submit a Search Request for a missing package.

File a Claim Online for a lost or damaged package.

Please use the following Senders mailing address when you contact USPS. 

1409 E Olive Court, #B
Fort Collins CO 80524

 

Incorrect Address

You are responsible for giving us the correct address. We cannot be held responsible if you enter an incorrect shipping address and the package ends up at the wrong address. We will have to charge you the full order price again if you want the order re-shipped to the correct address. We cannot issue refunds for address mistakes made by the customers.  If the package is returned to us in good condition, we will apply "Returned or Refused Package" policy . 

 

Amazon Hub Lockers 

We accept Amazon pay, however we cannot ship any packages to "Amazon Hub Lockers”.  All orders with "Amazon Hub Locker" address is considered "Incorrect Address" and that policy is applied. 

 

Returned Or Refused Package

If the package is returned to us by the Post Office we will contact you to either reship it to you with a new shipping charge, or refund the cost of the item minus shipping and handling. We do not offer refunds for shipping charges and or for damaged merchandise.