Order Processing Times
All orders are processed and shipped within 1–2 business days, Monday through Friday (excluding holidays). Orders placed on weekends or holidays will be shipped on the next business day.
Shipping Carriers
We now ship using multiple international carriers, including:
- USPS
- FedEx®
- UPS
- Flat Export Rate
- Global Post
- Other regional and international logistics partners
The carrier used depends on your selected shipping method, destination country, and package size.
Shipping Notifications & Tracking
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and carrier information.
It is your responsibility to track your package and ensure someone is available to receive it upon delivery.
Note: Once a package is handed over to the shipping carrier, we are no longer responsible for any delays, customs holds, or delivery issues. This applies to all orders, including those with Free Shipping.
Flat Export Delivery Process
If you select Flat Export as your shipping method, please note that your package will first be sent via USPS to a Flat Export local consolidation center within the U.S. Once it arrives there, tracking will show as "Delivered." This status does not mean it has been delivered to your final destination—only that it has reached the U.S. consolidation facility.
From there, Flat Export handles the international portion of your delivery. You can continue tracking your package through their system using the tracking link provided in your shipping confirmation email.
Two tracking numbers may be provided:
-
USPS Tracking Number (usually starts with “9”) – This tracks the package only within the U.S., up to the Flat Export consolidation center.
-
Flat Export Tracking Number (usually starts with “ES”) – This provides end-to-end tracking, including the international segment and final delivery to your address.
Please use the Flat Export tracking number for the most accurate delivery updates once the package leaves the U.S.
Shipping Method Comparison
We offer different shipping methods based on your location and preferences. Here are a few examples:
Canada (Shipping to Ontario)
- Flat Export: $22.88 — Economical but slower (9-21 days), limited tracking
- FedEx® International Connect Plus: $27.78 — Faster (3–7 business days), full tracking
Australia (Shipping to New South Wales)
- Flat Export: $27.90 — Slower (12 - 17 working days), limited tracking
- FedEx® International Connect Plus: $26.88 — Faster (8 - 10 working days), full tracking
- FedEx® International Priority®: $41.82 — Fastest option (3–5 business days)
We recommend FedEx options for time-sensitive deliveries. Budget methods like Flat Export may experience longer delays and limited tracking once the package leaves the U.S.
Customs and Import Taxes
Customs duties and local taxes may apply when your order arrives in your country. These fees vary by country and are the responsibility of the recipient.
Please contact your local customs authority before placing your order to understand what charges may apply.
⚠️ Important: Import Limits & Licensing Requirements
For international customers, please be aware that some countries enforce import limits on dietary supplements and herbal products. We recommend checking with your local customs authority for the most accurate and up-to-date information before placing an order.
Denmark, Germany, Norway, New Zealand, and Sweden generally allow a maximum of 3 months’ personal supply per shipment.
Greece, customs impose strict 3 per-unit quantity limits on herbal supplements— any parcel valued over €22 is subject to VAT (23%) and may incur additional duties.
Moreover, herbal supplements and vitamins may be refused clearance if not registered with Greek/EU authorities. We cannot guarantee entry and will not be responsible for packages held, returned, or confiscated due to regulatory issues.
⚠️ Import Restrictions & Prohibited Items
Many of our products contain herbal ingredients, which may be subject to import restrictions in some countries. It is your responsibility to confirm with your country’s customs office whether these items are allowed before ordering.
We do our best to comply with international shipping regulations, but we cannot be held liable for packages delayed, returned, or seized due to import restrictions.
International Returns & Refunds
If your package is:
- Refused at customs
- Undeliverable
- Returned to us for any reason
We will issue a refund for any items returned unopened and undamaged, minus shipping and handling costs.
❌ We do not offer refunds for:
- Shipping fees
- Lost, damaged, or confiscated packages
- Opened or used products
Package Delivery & Local Tracking
If no one is available at the time of delivery, the carrier may:
- Leave the package at your door
- Hold the package at your local post office or depot for pickup
To track delivery within your country, use your tracking number on your local carrier's website:
Incorrect Items
If your order is missing any items, please contact us within 4 business days of delivery.
Include your order number and a description of what is missing. We will gladly re-ship any confirmed missing items at no cost.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
We are not responsible for packages delivered to the wrong address due to customer error. If this occurs:
- We cannot issue a refund.
- A new order must be placed if you want the product re-shipped.
Damaged Packages
If your order appears damaged upon delivery:
- Keep all original packaging
- Take photos of the damage
- File a damage claim directly with the carrier
All shipments are insured through the carrier. While we are happy to assist with documentation, the final resolution rests with the carrier.