Return Policy

At Natural Avenue, we are dedicated to the quality and efficacy of our cleanse and detox products. We offer a 60-Day Money-Back Guarantee to new customers, assuring a satisfactory experience. 

Eligibility:

• Exclusively for new customers on their first purchase directly from Natural Avenue.
• Not applicable to wholesale orders or purchases made through other retailers.

Guarantee Conditions:

• Extended Usage Period: Use the product for at least 30 days for eligibility. This period ensures an adequate trial to experience its benefits.
• Proof of Purchase: A valid proof of purchase from Natural Avenue is required.
• Product Condition: Return products in original packaging, with partial usage acceptable.
• Limitation on Quantity: Only one pack or kit is eligible for return if multiple are purchased.
• Non-Transferability: Applicable only to the original purchaser. 
• Water Filter Exclusion: Due to the specific nature of water filters, involving health, safety, and hygiene considerations, we are unable to accept returns or exchanges once your order has been processed. 

Adjustments and Fees:

• Non-Refundable Shipping Charges: Please note that original shipping charges are non-refundable.
• Discount Adjustments: If returning items causes your order to fall below the original discount tier, your refund will be adjusted to reflect the discount applicable for the new quantity.
• Shipping Fees for Returns: Orders with free or promotional shipping rates will incur a $15 fee or the actual shipping charge, whichever is greater, upon return.
• Return Shipping: All return shipping charges must be prepaid by the customer and should include a tracking number.

Return Instructions:

• Contact customer care at (775) 235-2595 or CustomerCare@InternalCleanse.com for a Return Merchandise Authorization number (RMA#).
• Do not return items without an RMA#.
• Securely pack items for return, ensuring they are in good condition. We are not responsible for damage during shipment.
• Write the RMA# on your package.
• Email the tracking number to CustomerCare@InternalCleanse.com. Without this, we cannot track and verify your return.
• Refunds will be issued within 14 days after inspection and approval of the returned items.

Our 60-Day Money-Back Guarantee is designed to provide you with peace of mind and confidence in the benefits of our products. 

No Resale of Returned Products: We discard all returned dietary supplements, even if the bottle is unopened, to ensure every product delivered to our customers is fresh and uncompromised.

At Natural Avenue, we value the continued trust and support of our existing customers. To ensure your ongoing satisfaction, we offer a 60-Day Return Policy for all our existing clientele. 

Eligibility:

• Exclusively for existing customers on their first purchase directly from Natural Avenue.
• Not applicable to wholesale orders or purchases made through other retailers.

Guarantee Conditions:

• Return Period: Products must be returned within 60 days from the date of purchase.
• Proof of Purchase: A valid proof of purchase from Natural Avenue is required.
• Product Condition: All items must be unopened, in their original packaging, and undamaged. We cannot accept returns of opened or used products.
• Non-Transferability: Applicable only to the original purchaser.

Adjustments and Fees:

• Non-Refundable Shipping Charges: Please note that original shipping charges are non-refundable.
• Discount Adjustments: If returning items causes your order to fall below the original discount tier, your refund will be adjusted to reflect the discount applicable for the new quantity.
• Shipping Fees for Returns: Orders with free or promotional shipping rates will incur a $15 fee or the actual shipping charge, whichever is greater, upon return.
• Return Shipping: All return shipping charges must be prepaid by the customer and should include a tracking number.

Return Instructions:

• Contact customer care at (775) 235-2595 or CustomerCare@InternalCleanse.com for a Return Merchandise Authorization number (RMA#).
• Do not return items without an RMA#.
• Securely pack items for return, ensuring they are in good condition. We are not responsible for damage during shipment.
• Write the RMA# on your package.
• Email the tracking number to CustomerCare@InternalCleanse.com. Without this, we cannot track and verify your return.
• Refunds will be issued within 14 days after inspection and approval of the returned items.

We are committed to ensuring that our existing customers have a seamless and satisfactory experience with every purchase. Our 60-Day Return Policy is a testament to our dedication to your satisfaction.

No Resale of Returned Products: We discard all returned dietary supplements, even if the bottle is unopened, to ensure every product delivered to our customers is fresh and uncompromised.