You may return unopened items purchased from our website within sixty (60) days of the purchase date for a refund.**
IMPORTANT DETAILS AND EXCEPTIONS
**All products must be returned unopened, unused and in good condition to qualify for a refund.
**Shipping and handling charges are NON-refundable.
**Orders that received free shipping or promotional shipping rates will be subject to a $9.70 fee, or the actual shipping charge, whichever is greater.
**All return shipping charges must be prepaid by the customer and should include a tracking number.
**Shipping charges will be deducted from your final refund total.
**Refunds will be issued in the original form of payment.
**We do not issue refunds for products that are not returned or products returned after 60 days.
**We do not issue refunds for any opened or damaged supplements.
**Following orders are excluded from our return policy where all sales are final:
- Wholesale orders
- Any orders where 3 or more of the same product are purchased in one order.
- Before shipping products back to us, please contact customer care at (775) 235-2595 or CustomerCare@InternalCleanse.com to obtain a RMA# (Return Merchandise Authorization number).
- Do not return any items without a RMA#.
- Pack your items securely in sturdy packaging so we receive them in good condition. We are not responsible for breakage or damage during shipment of returned items.
- Write the RMA# on your package.
- Ship your package using USPS, UPS, or Fedex with a tracking number to the following address
- Longevity By Design, Inc.
1409 E Olive Court, Unit B
Fort Collins CO 80524
Please Email the tracking number to CustomerCare@InternalCleanse.com. Without this last step we are not able to track and verify your return.
Once our warehouse inspects and approves the returned item(s), a refund will be issued within 14 days.